Since I graduated the academy, I was always placed into a "one ranger, one riot" scenario. I knew because of limited resources and back up I needed to make as few enemies as possibe and avoid physical contact to the best of my ability. This book helped explain and point out where I was doing right, what I was doing wrong, and gave me more verbal tools to improve. It is an extremely humbling read when you finish. I realized that my struggles of communication were from bad experiences and lack of leadership, but now I know how to verbally communicate and get people to comply without laying a finger on them. If you struggle with difficult people or finding the right words to say in highly emotional situations, buy this book!

Fantastic read, I highly recommend it. Cannot wait to read it again.

Awesome book. Great tactics!