I needed this book for the Certified Healthcare Reform Specialist course. I am pleased I bought and read the book. It full of information from some of the best minds in the industry, and the case studies give great examples of how other programs are operating.

The fact that this book is more of guidebook to how to create a program which fits the needs of your workplace, rather than a book recommending a cookie cutter program sets this book a part. It presents and unbiased telling of the crucial areas of the industry.