Talk about a book that, in my opinion has thousands of dollars of value sold for next to nothing. This is my communication bible, and in law enforcement I'll be referring to it often. Remarkable piece of literature.

I read this by recommendation of several law enforcement friends. Many departments these days employ these techniques as standard training and techniques. It is easily understood from at least an 8th grade reading level and has great insight by one [the author of course] that has extensive experience. A great one to study if you are in any position of authority or even if you just have communication problems with your significant other. I highly recommend this book to everyone I know.